Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for SAG TECH services and training programs.

Services & Project Work

• Projects are delivered against agreed milestones. Payments already made for completed work are non-refundable.
• If you cancel a project before work begins, any initial payment may be refunded minus reasonable administrative or reservation costs.
• If we are unable to deliver an agreed service, affected payments will be refunded.

Training Programs

• You may cancel an enrollment and request a refund before the program start date.
• Refund requests after a program has started are reviewed case by case and may be prorated.
• Fees for completed sessions, materials already provided, or certifications already issued are non-refundable.

Maintenance & Subscription Plans

• Care plans may be cancelled with notice before the next billing period. Payments for the current period are non-refundable.

How to Request

Contact us via the support page or email info@sagtech.com.ng with your invoice, enrollment or transaction reference. Approved refunds are processed through the original payment method where possible.